Reduce turnover 50%. Increase customer loyalty 60%.
Prove kindness isn't weakness—it's your most profitable strategy.
Every day, Facebook fills with complaints about terrible service. Employees are quitting. Customers are angrier. Gen X, Millennials, and Gen Z can't communicate.
Something fundamental broke in how we treat each other—and nobody's fixed it yet.
The old playbook doesn't work. Corporate training doesn't help. And everyone's suffering: employees, customers, managers, and companies.
After 40 years in customer service across 7 industries—from a photo booth to mortgage lending to HOA property management—I've seen it all.
I wrote The Kindness Strength to prove that treating people well isn't just right—it's wildly profitable.
"Kindness isn't weakness. It's not soft. It's not a personality trait. Kindness is a strategic business decision that delivers measurable results."Read my full story →
This isn't another corporate training manual filled with feel-good platitudes. This is a survival guide backed by data, built on real-world experience, and proven to actually work.
Inspire your team with data-driven insights about the kindness comeback. From conferences to corporate events.
Book Patty →Reduce turnover and improve communication with customized workshops for your team. Real strategies, measurable results.
Learn More →Weekly real talk about customer service, generational communication, and rebuilding humanity in business.
Listen Now →Real talk about customer service, generational divides, and why kindness is your competitive advantage.
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Prove that kindness works.
I've spent four decades in customer service trenches you didn't even know existed. From running a tiny photo booth in a parking lot to mortgage lending during the housing crisis to HOA property management (which is basically customer service on expert mode).
I've been screamed at, threatened, and told I'm the worst person alive—all before 10 AM. I've also helped thousands of people, built loyal customer bases, and turned around toxic teams.
After watching customer service completely collapse post-2020, I realized someone needed to help rebuild it. Not with corporate platitudes, but with real solutions backed by data and proven by experience.
That's why I founded Kindness Works and wrote The Kindness Strength.
"I'm not a consultant who learned this from a textbook. I've worked the counters, made the loans, dealt with the angry customers. I speak their language because I've been there."
I live in Texarkana, Texas with my husband of 25+ years, 4 children, 6 grandchildren, and two French Bulldogs I call my "four-legged toddlers."
Full StoryLet's talk about how kindness can transform your team, reduce turnover, and improve your bottom line.